FAQ for customers

General#

Does my traffic go to SENTRA? No. The shields run on your infrastructure (or your provider's) and inspect traffic where it arrives. SENTRA's own services only handle licences and software releases. See Your data, and what stays on-premises.

Will SENTRA slow my website down? ATS inspects each request in-line and shows the median inspection time on its Overview. Requests that pass all five checks go straight through.

What happens if the shield fails? SENTRA fails open. On an ATS edge server a guard sends traffic straight to your web server within seconds if the shield stops answering, and raises an alert. An NTS bridge keeps forwarding even if its software stops.

Can I see what SENTRA would block before it blocks anything? Yes. Every shield starts in Monitor mode, which records what would be stopped on your real traffic. Switch to Enforce when you are happy.

What if my licence expires? Protection never stops. An unlicensed module has 30 days of grace, then changes and updates for that module pause until a key is added. Inspection, rules, bans and the traffic path keep working.

Web App · ATS#

Do I need to change my website? No. You point your website's DNS at the shield; it terminates HTTPS and forwards clean traffic to your server.

Will search engines and legitimate AI crawlers still reach my site? Yes. Genuine agents are verified by signature and network; impostors pretending to be them are caught. You decide what each kind of agent may do.

Who can sign in to my shield's console? Whoever your administrator creates, with the role they assign. Roles are fully customisable, and two-factor sign-in is available for every user.

Internet · NTS#

Do I have to change my network? Not in bridge mode: NTS sits in the wire between your router and your network without any addressing changes. In routed mode NTS becomes your gateway.

Can a configuration mistake cut off my internet? NTS uses commit-confirm: every change rolls itself back after 60 seconds unless it is confirmed.

Can NTS filter websites for my staff or family? Yes — DNS and HTTPS-name filtering by category or list, with application control and bandwidth shaping.

Support#

How do I get help? Customers of a SENTRA operator raise tickets from their customer portal; the operator works them in SENTRA VIEW. For SENTRA directly, write to demo@sentra-ai.com.