SENTRADOCUMENTATIONFor SME and home users and customer staff: what protection you get, signing in, reading the dashboard, why a site is blocked, reports, family and office policies, and how to ask for help.
What SENTRA Network Threat Shield does for your home or business, in plain language.
Your internet line is protected by SENTRA Network Threat Shield — Internet · NTS for short. It is a small security box (or a virtual one at your provider) that sits between the internet and your network. Everything that comes in or goes out passes through it first.
| Protection | In plain words |
|---|---|
| Stops attacks at the door | Known bad addresses, floods of junk traffic and break-in attempts are stopped before they reach your computers, phones and cameras. |
| Learns what's normal | Its AI learns your usual traffic. When something suddenly floods your line, it blocks the senders within seconds. |
| Catches break-in attempts | An intrusion-prevention engine recognises thousands of known attacks and malware. |
| Keeps unwanted sites away | It can block adult, gambling, scam and malware sites — and apps you choose — for everyone, or only for some devices (for example the children's tablets). |
| Safe search | Google, YouTube, Bing and DuckDuckGo show only safe results, with nothing to set up on each device. |
| Fair sharing | It can keep video calls smooth while backups and downloads wait their turn. |
| Reports | Daily, weekly or monthly reports of what was stopped. |
The box is built to protect without getting in the way. In the most common setup — where it sits invisibly in the line — traffic keeps flowing even if its software stops. Every change made to it is undone automatically if it causes a problem. Because all your traffic passes through it, a box that loses power or breaks does interrupt the internet until it is fixed; some business units have a bypass that avoids even that — ask your provider.
Opening the NTS console, signing in, setting up two-factor sign-in, changing your password and signing out.
Your provider may give you an account on the NTS console so you can see what is being protected. You need:
https://192.168.1.2:8443 or a name your provider gives you;
If your account comes from your provider's SENTRA GUARD, use the same name and password as there.
Two-factor sign-in means a thief needs your phone as well as your password.
Next time you sign in, the console asks for the code from your app.
Lost your phone? Ask your provider to reset your two-factor sign-in. They can do it in a minute.
Click your name → type your current password, the new one twice → Change password. (If your account comes from a SENTRA GUARD, change it there instead — the window tells you.)
After several wrong passwords the console pauses sign-in from your address for a minute (longer if it keeps happening). Wait and try again carefully, or ask your provider.
Click your name → Sign out. You are also signed out automatically after 12 hours.
What the numbers, dials and charts on the NTS dashboard mean, and how to arrange your own view.
After you sign in you see the dashboard: a live picture of your internet line.
| Tile | Means |
|---|---|
| Throughput | How much internet traffic is arriving right now |
| Packets / s | Pieces of traffic per second — within baseline means normal |
| Dropped · 24 h | Unwanted traffic stopped at the door in the last day |
| Active bans | Attacking addresses blocked right now |
| IPS · 24 h | Break-in attempts recognised in the last day |
| Sites blocked | Websites stopped by your policies |
| Safe search | Searches made safe |
| Policies | Internet policies in use and how many firewall rules |
CPU, memory, disk and connections show how busy the box is. Threat level is LOW, RAISED or HIGH for the last day. A high value now and then is normal; tell your provider if a dial stays red.
Further down: traffic over time, traffic on each port (click a port for a bigger graph), threat activity, the sites blocked most, and the newest events. Choose 1 h or 24 h at the top right.
Click Customise:
The console works on a phone too.
Wall mode fills the screen with the dashboard — handy on an office TV. Press Esc to leave.
What you see when NTS blocks a site or app, why it happened, and how to ask for it to be allowed.
NTS blocks sites and apps by their name and never opens your traffic. Because of that, it can't show a "blocked" page inside an encrypted website. Instead your browser or app shows its own error.
| You see | What happened |
|---|---|
| "This site can't be reached", "Server not found", "DNS_PROBE…" | The name lookup was blocked |
| "Connection reset", "ERR_CONNECTION_RESET", "The connection was interrupted" | The secure (HTTPS) connection was refused |
| An app says it can't connect, or keeps loading | The app, or its category, is blocked |
| Search results look "cleaner" than usual | Safe search is on — explicit results are hidden |
Tell your provider (or the person who manages your SENTRA box):
www.example.com),They can test the name, see exactly which list or rule blocked it, and always allow it for you if it should open.
A site blocked on purpose by your organisation's or family's policy stays blocked until the person responsible for the policy changes it.
Using a VPN app, a proxy or encrypted DNS to get around the filter is usually blocked too. Ask instead — it is faster.
Reading the Threats page, the threat level and events, and getting regular reports of what was stopped.
Threats (top menu) shows what NTS stopped or noticed.
Seeing attacks on this page is normal and means the box is working: every internet connection is probed all day long. What matters is that they were stopped.
Events marked SIM appear only on demonstration systems; they are simulated, not real attacks.
If your provider has set up an AI model, the COPILOT button (bottom right) and Ask Copilot on the Threats page answer questions such as "Is anything attacking us right now?" in plain language, using the box's own data.
Your provider can send you reports by e-mail — daily, weekly or monthly — with an executive summary, threat activity, what was blocked, traffic and performance. If your account may run reports, open Admin → Reports, choose a period and the sections you want, and click Make report. You can print it to PDF or download the tables as a spreadsheet (CSV).
The ready-made internet policies — Shariah Compliant, Child Safe and Child Safe strict — and how they can apply to everyone or only to some devices.
A policy decides what the people behind your SENTRA box may reach on the internet. Different devices can have different policies: the children's tablets Child Safe · strict, the office PCs Shariah Compliant, guests something else.
| Policy | Good for | What it blocks |
|---|---|---|
| ☪ Shariah Compliant | Families and businesses | Pornography, gambling, drugs, dating, and ways to get around the filter. Forces safe search. The AI also blocks alcohol, occult and other non-compliant sites that no list knows yet |
| ★ Child Safe | Children and teenagers | Everything above, plus social networks, piracy, torrents, peer-to-peer, remote-access and VPN apps. The AI also blocks violence, weapons, hate and mature content |
| 🔒 Child Safe · strict | Young children | Approved sites only: everything that isn't on the approved list is blocked. Learning sites (Wikipedia, Khan Academy, Scratch, Duolingo, Britannica, Ministry of Education…) and what devices need to work are approved to start with |
Your provider can change any of these: add sites to block, approve more sites, block or allow apps.
A policy can apply to everyone behind the box, to one part of the network (for example the guest Wi-Fi), or to chosen devices. For device policies to follow the right devices, those devices should always get the same network address — your provider or IT person can set that up on the router.
Ask whoever manages your SENTRA box (your provider, or your IT person if they have an account). Changes take effect within a minute.
Who to contact, what to tell them, and what to check before you call.
| Information | Where to find it |
|---|---|
| What happened, and when (date and time) | — |
| The site or app involved, exactly as typed | — |
| The device (laptop, phone, TV…) | — |
| The box's name | The HOST pill at the top of the console |
| The Installation ID (for licence questions) | Admin → Licence & Updates → Licence |
| Problem | Try |
|---|---|
| No internet at all | Check the cables and that the SENTRA box has power (its lights are on); restart your own router. If the SENTRA box has no power, plug it back in and give it a few minutes to start |
| One site won't open | See When a site is blocked |
| Everything is slow | Look at the dashboard: is Throughput at your line's limit? A large download or backup may be using it |
| Can't sign in | Wait a minute after wrong passwords; ask your provider to reset your password or two-factor sign-in |
SENTRA sees the names of the sites your devices visit and the amount of traffic — never the content of messages or pages. Reports and records stay on the box and with your provider.
Quick answers for SME and home users of SENTRA NTS.
Will SENTRA slow my internet down? Your provider chooses a box that matches your line's speed. Fair sharing can even make calls smoother when someone is downloading.
Can SENTRA read my WhatsApp messages or e-mails? No. It sees only the names of the sites and services your devices connect to.
Why do I sometimes see "connection reset" instead of a block page? Because SENTRA never opens your encrypted traffic, it can only refuse the connection. See When a site is blocked.
Does safe search work on every device? Yes, for Google, YouTube, Bing and DuckDuckGo — nothing to set up on the device.
My child uses mobile data, not our Wi-Fi. Is that protected? No. SENTRA protects traffic that goes through your internet line. Mobile data goes through the phone company.
What if the box breaks? In the usual setup it lets traffic through if its software stops. If the box itself loses power or fails, your internet stops until it is fixed or bypassed — tell your provider straight away.
Can I see what was blocked? Yes — on the dashboard and the Threats page, and in reports.
Who can change the rules? Only accounts your provider allows. Every change is recorded with who made it.
Five questions to check you know how SENTRA NTS protects you.
Check what you learned in this guide.